Part of Pressible’s development process involves “iterative design”, meaning that the development team frequently updates Pressible’s offerings based on the changing needs of the users of the network. We will regularly conduct Usability Studies to see how current users, and potential future users interact with the system.
One example of Usability Studies is a User Study, which we’ve just finished. In total we had 10 participants, each of which completed a series of 10 tasks involving the Pressible network. The software we use to record this data is called Silverback. It records the faces and voices of the Participants, as well as the screen and mouse action. The video is an example of me using the software. You can see the Orange circles appear whenever I click, you can see everything I do on the screen as well as my face.
By watching people actually use the Network, we can easily identify where our expectations of people’s behaviors differs from their experience. There are times when perhaps the number of clicks, or their time on a site may not paint a whole picture. With a video, we can get some sense of the emotional experience someone goes through while completing the tasks. This not only helps us iron out some kinks, but also can provide inspiration for new features.